Support
We're here to help. Find answers below, or get in touch.
Frequently asked questions
Is River free?
River is free to download and use. We offer a paid upgrade that helps us sustain development, roll out new features, and eventually reinvest directly back into the queer community.
We've reserved a limited number of free, full-access profiles for community members who need them. If you're low-income, on disability, or facing financial barriers, reach out to us at hello@river.lgbt
Where is my data stored?
All your data is stored locally on your device in an encrypted SQLite database. We don't have servers that hold your data, and we don't run analytics on your health information.
What if I lose my phone?
Because River is local-first, your data lives on your device. We recommend using the built-in JSON export to back up your data regularly. Encrypted cloud sync is on our roadmap.
Do I have to enter my gender?
No. River asks what you want to track, with no assumptions. Pronouns and identity fields are optional and fully configurable.
Can River replace my doctor?
No. River is a wellness tracking tool, not a medical device. Always talk to a qualified clinician about your health.
How do I delete my data?
You can clear or reset all data from within the app at any time. Because your data lives only on your device, deleting the app removes everything.
Which platforms is River on?
River is launching on iOS and Android. Links to the App Store and Google Play will be live at launch.
Contact us
Direct lines
- General questions & bug reportshello@river.lgbt
- Privacy inquiriesprivacy@river.lgbt
- Press inquirieshello@river.lgbt
Crisis resources
If you are in crisis, please reach out for help.
- Trans Lifeline (US/Canada) · 877-565-8860
- The Trevor Project (US) · 1-866-488-7386 · text START to 678-678
- Switchboard (UK) · 0800 0119 100
- International findahelpline.com