River — Terms of Service

Version: 2026-10-11 Effective date: 2026-10-11

By installing or using River, you agree to these terms. If you don't agree, please don't use the app.

1. What River is and isn't

River is a general wellness application. It helps you privately log information you choose to track, including hormones, cycles, voice training, surgery plans, appointments, and journal entries. It is intended only to support a healthy lifestyle and your own self-tracking.

River is not:

• a medical device
• a substitute for advice from a qualified healthcare professional
• a diagnostic tool
• a treatment recommendation system
• a place to obtain or refill prescriptions
• a telehealth service

If you have a medical question or emergency, contact a licensed healthcare professional or local emergency services.

2. Eligibility

You must be 18 or older to use River. By using River, you confirm that you are 18 or older.

3. Your account and your data

You don't create an account with us. You create a local profile on your own device. You are responsible for keeping access to your device secure. We strongly recommend enabling the app's PIN lock or biometric unlock.

Because your data lives on your device, we cannot recover your data if you delete the app, lose your device, or forget your PIN.

4. Subscriptions (River Plus)

River’s core trackers — journal & mood, hormone & medication tracking (including reminders and injection-site rotation), and cycle logging & predictions — are free. The remaining tracking modules (body changes, chest binding, clothing, photos, voice, lab results, appointments, surgical progress, insurance, coming out, milestones, goals, legal documents, and symptom tracking) require a River Plus auto-renewing subscription, offered monthly or annually. Security features (app lock, decoy PIN, biometrics), crisis resources, and full data export always remain free.

• Billing is handled entirely by Apple (App Store) or Google (Google Play). They are the merchant of record. We never receive your name, email, or payment details, and we do not use any third-party payment processor.
• Your subscription renews automatically until you cancel. Cancel anytime in your App Store or Google Play subscription settings; access continues to the end of the paid term.
• Prices are shown in your local currency in the app before you buy. Prices may change for future renewal terms; the store will notify you as required and you can cancel before the change takes effect.
• Refunds are handled by Apple or Google under their policies — we have no ability to see or process payments. Where required by law (including mandatory consumer withdrawal or cooling-off rights), you keep those rights.
• Cancelling or lapsing never locks up your data: everything you logged stays on your device and remains exportable for free.

5. Acceptable use

You agree to use River only for personal, lawful purposes. You won't:

• Reverse engineer, decompile, or attempt to extract source code from the app beyond what's allowed by applicable law.
• Use the app to harass, threaten, or harm others.
• Misrepresent your age or identity in order to access the app.

6. Beta software

While River is in beta, you understand that:

• Features may change, break, or be removed.
• Your data may be lost in rare migration or storage failures. Export regularly.
• Reports and screenshots of bugs are welcome and appreciated.

7. Intellectual property

The River app, branding, and design are owned by us. You retain ownership of the content you log.

8. Disclaimer of warranties

River is provided "as is." To the maximum extent permitted by law, we disclaim all warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of the app. Our total liability for any claim arising from or relating to these terms or the app will not exceed the greater of US$50 or the amount you paid us in the 12 months before the claim.

10. Termination

You can stop using River at any time by uninstalling the app. We may end your access to the app if you materially violate these terms.

11. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. If you use River as a consumer, this does not deprive you of any mandatory consumer protections of the jurisdiction where you live.

12. Severability and entire agreement

If any provision of these terms is found unenforceable, the remaining provisions stay in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. These terms (together with the Privacy Policy) are the entire agreement between you and us regarding the app and supersede any prior agreements on that subject.

13. Changes

If we change these terms in a meaningful way, we will bump the version above and surface the change to you the next time you open the app.

14. Contact

Questions? hello@river.lgbt